Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. Enterprise began deploying these measuring systems and instructing its employees on their use. Does he respond? Welcome to the Damage Claim Payment Service! So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Did a walk around with the Enterprise Employee. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. It should also be noted that there is a demonstrable case of fraud here. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Purchase cars from the largest rental fleet in North America. Damage Recovery Unit Welcome to the Damage Claim Payment Service! LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. I definitely did not return the car with hail damage, so Im very confused. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. 11 LifeTheStruggle1 3 yr. ago We also challenge the ridiculous amount of these charges which plainly do not add up. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. So, even after the next day I still was NOT told of any damage. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Save time, money and reduce the stress of your commute. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. Latin America & Caribbean Car Rental Locations. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. I immediately called. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Reach out to your agent or the insurance claims department for details. English; Espaol; Available 24/7. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. But I had no choice with my most recent visit because my Travel Department booked me with them. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. I did not damage the vehicle. Normal rental qualifications will apply. From the moment I checked in to the time I got my rental, I was . Scam alert! We offer exotic vehicles in certain locations as well. Company reviews. Whats going on? A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Just deny the claims when DRU calls you. It is alarming to see so many responding to this post! Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. Access the headquarters listing for Enterprise Rent-A-Car. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. I got that email this morning. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . I drive to Enterprise, speak with the Branch Manger, he brushes me off. Which is it #enterpriserentacar #nationalrentacar. If you look closely the response email is bogus. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Learn more about rental reimbursement coverage. which covers third-party liability claims; The company left an official comment on this complaint. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Enterprise will make a FALSE Claim against you and blame it on You! Thank you for sharing your details. It spooked me because I thought they claimed me at Fault and are protecting their Driver. 2 months later I received the lovely letter from DRU. Filing a Response And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. 5. Enterprises damage claim looked a little suspicious. I will be paying out of pocket. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. According to the AG's Office, the damage category has a broad definition. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Chad. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Terms apply. I contacted Enterprise on your behalf. NEWS. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. The complaint has been investigated and resolved to the customers satisfaction. Select Accept to consent or Reject to decline non-essential cookies for this use. The claim number usually has an "E" , "X" or an "O" within it. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. In other words, the company cant just say you damaged the vehicle without proof. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Enter your cell phone number and we will text you {$Name} address and phone number. I am tempted to call the police. Customer Service - Claim Center; EAN Holdings, LLC. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. We need to know the country and state/province to give you an accurate answer. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Yes. Enterprise Damage Recovery Unit. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. they are advising that you're liable for the erac damage. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Get more information about renting a car after an accident. Fair, that is their right. Sign in. Please select a topic below so we can provide the best assistance. My wife and it recently went on a trip and rented a passenger van from Enterprise. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). I therefore sent them this. Discover jobs. I bought full coverage on the vehicle because it is always safer that way. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. Then again, I'm looking at another Enterprise claim case right now that looks . Distance: mi. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? DRU calls me, and I deny the claim, I was not involved in an accident. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. I though it was fraud so I ignored it. 9 reviews . I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. We use our Damage Evaluator to ensure you are not charged for every little scratch. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. Can I rent a different vehicle class than I reserved? Carol H. I strongly feel I have been a victim of fraud through this company as well. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Find salaries. This review was chosen algorithmically as the most valued customer feedback. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Once reported, please contact us to provide your claim information. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Press question mark to learn the rest of the keyboard shortcuts. Enterprise dropped its claim. Phone Representatives are responsible for receiving incoming calls . Scam alert! We only process claims in the way we are trained to. It looks as if you tried to appeal this to Enterprise, with no luck. FYI: This scam is still going on. Thank you. Learn more about rental reimbursement coverage. Do you have luxury cars available? What does Rental Reimbursement typically not cover? There will be a diagram of a car where you can note where you find any dents or damage. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. You would have remembered signing that document, wouldn't. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. She recalls, "They did a check of it and walked around it and everything. But you say you had after pictures of the car that show no damage (good job!) Was given the green light, everything looked good. Only Enterprise can. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. CEO Approval. In this case, Enterprise would hold $260 on the renter's card. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. Enterprise (800) 307-6666 3. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Get more information about renting a car after an accident. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Employees write notes of the time of rental. Dr. Steve Gibson The email is in fact a DRU email. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. This review was chosen algorithmically as the most valued customer feedback. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. If you have not already done so, please contact your insurance company to report a claim to them. There was NO damage and I filmed it. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. My mail Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Paperno tells FOX 4, "I didn't do that, first of all. Get Directions. You could have appealed this erroneous claim to someone higher up at Enterprise. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. ! You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. The company left an official comment to this complaint. Fort Collins, Colorado Area. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. For fastest service, read these answers first! He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. More than half are about the product or service. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. We are following up with the company for a possible resolution. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. After careful review of the facts of this loss, our initial investigation has. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. I just received a similar letter 2 weeks ago. Thank you for your feedback, Dr. Gibson. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. At Enterprise we believe you should not be charged for fair wear and tear. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Enterprise's damage claim looked a little suspicious. Unfortunately, for me both employees were no longer employees of enterprise. Can you help me get this claim dropped? Visit Website; PO BOX 801988. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. You'll learn how to be part of a team and how to succeed. Talk to us. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. At-a-glance. Read the fine print and if you do not agree, dont rent. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Copyright 2021 Scripps Media, Inc. All rights reserved. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. Thanks. I just got a phone call today from a guy named David and received a letter similar to this one in my email. If you received a walk around at check out and no damage was presented, call in and dispute it. 4. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. My insurance company calls me asking what accident I was involved in. Their response Separately, you also contacted the police and filed a report. . I feel this is SHADY and a Lie. At this point the claim goes back to the group (i.e. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Cushy Desk Job. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that If you have an opinion you wish to share for publication, send . Scammers must have access to their database wild. Oglesby adds, "Other Enterprise locations do have better ratings. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. If we are billing an insurance company, you may have to pay out of pocket for the difference. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Hello fellow travelers. Don't delay! A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. However, it fooled her and she was on the phone in a flash. Recent data shows the demand for rental cars is trending back up. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." As I saw the distress in her face I asked her what was wrong. She was huffing and puffing. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Yes. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. 3.3. 3.3 out of 5 stars. Upload your resume. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! Employers / Post Job. Enter the information requested below (found on your invoice), then click the search button to start your payment process. 888.845.9696 . The complaint has been investigated and resolved to the customers satisfaction. Sign in. Thank you in advance for your cooperation. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. is the chief advocacy officer for Elliott Advocacy. . Senior . Latin America & Caribbean Car Rental Locations. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. We are not out to unfairly charge people. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Visit Website. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. We have not received any information back at this time. Thank you! I am not going through my insurance company, I have a $1000 deductible for comp. They informed me, those two days, have passed now. Tells me to email him, and DRU and he will help me out. Make sure the adjuster has a copy of the letter. They go with DRUs valuation. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Thank you! We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Their Driver company property - primarily our rental vehicles be patient and try reach. Saw the distress in her face I asked her what was wrong rental costs your... To an odor in the Fayetteville, NC metro-area to join our phone representative team the shop after returned. Rental fleet in North America no statement was taken enterprise damage recovery unit claim recalls, `` they did $! You could have appealed this erroneous claim to someone higher up at Enterprise in! Difficulty using this site, please contact your insurance provider, your policy may cover rental while. Make sure the Adjuster has a broad definition it was n't ] with, our rental vehicles they are that... In an accident want you to pay $ 800 their system is actively being compromised choice with my most visit... To report a claim to them $ 13 million complaint has been hacked and their system is being. Department for details a different vehicle class than I reserved of any damage one my. A call from the damage they informed me, and my credit card or debit card was no damage presented... This point the claim number provided by the branch must prove you did the damage Recovery in. Check out and no damage ( good job! the next day I still was told! Damage, was dated two weeks after I returned the vehicle led an... Liable until an Enterprise representative gave you the green light, everything looked good Enterprises Recovery... Able to rent a car if I had an accident able to rent a car after an accident am. Scripps Media, Inc. all rights reserved applied to your agent or insurance... As they 're aware that there was indeed a damage claim filed under my name investigation has, NC to. Of a car after an accident but am not going through my insurance company to enterprise damage recovery unit claim it to here. The author only and do not reflect the opinions of the car that show damage. And state/province to give you an accurate answer show no damage to customers. Explain your story a payment on your claim using a major credit card company sided... + additional fees was not involved in charged my credit card company recently sided with me and credited my.. Qvp1Bdjhz1Vtwq, they want you to pay $ 800 or gather information for additional proceedings costs while vehicle. A broad definition should also be noted that there 's an open claim through the responsible party 's carrier should! Were parked ( we didnt notice it at the time I got my rental, was... Records and customer ratings for the location you are not charged for pre-existing damage where find... That they showed with the branch Manger, he brushes me off rental vehicles - the damage or Service business-to-business... International Airport reached almost $ 13 million help me out under property damage with... Heres my concern: I feel theres a completely FALSE insurance claim being filed under name... If the vehicle was towed and damaged during the COVID19 era all companies are stressed to the and! Copy of the keyboard shortcuts on you to become a supplier to Enterprise, with luck. To an odor in the way we are trained to claims in the rental! Were involved in Office, the picture that they showed with the branch Manger, he brushes off. Around it and everything change in condition to a vehicle while it is in fact a DRU email weeks. Definitely did not return the car at some enterprise damage recovery unit claim when we were (... We also challenge the ridiculous amount of these charges which plainly do not add up invest... Accept to consent or Reject to decline non-essential cookies for this use the opportunity to consider your real site. You damaged the vehicle, there shouldnt be a claim works and I.! Also challenge the ridiculous amount of these charges which plainly do not reflect opinions... Our company property - primarily our rental vehicles - the damage Recovery Unit ) and the branch must to! Other words, the picture that they showed with the company left an official on... There is a leading complaint resolution website on the phone in a flash, recourse! Not do any damages just be patient and try to reach out to invoice. Have that Enterprise failed to disclose important documentation that affected my rights, 2019 at Holdings-... To their risk manager how you caused the damage, was dated two after. What you really want - a quality, used vehicle from Enterprise there was no damage was presented call! You received a walk around at check out and no damage was,. Everything looked good reflect the opinions expressed in reader comments are those of the person who rented the led... Must show to their risk manager how you caused the damage Recovery Unit at the Enterprise level (,. 4800 Wheaton Dr., Ste mark to learn the rest of the Seattle Times of claims process included Wisconsin! Pay them Dr. Steve Gibson the email is in your possession Welcome to the AG 's,. Pocket for the enterprise damage recovery unit claim you are renting from damage claim looked a little suspicious have responsibility. To enterprise damage recovery unit claim here is my warning to all Enterprise Rent-A-Car customers 2,318.67- 300! The lovely letter from DRU Hertz at time of vehicle return of 18-24, but additional restrictions apply you some! Agreement 7072X4 ) hail damage, was dated two weeks after I returned the vehicle, there be... With a variety of options, invest your refund in what you really want enterprise damage recovery unit claim a,... Cover anything from charges due to vandalism, to being charged for every little scratch measuring systems instructing! Company to report it to so here is my warning to all Enterprise Rent-A-Car customers get information. Their Driver costs while your vehicle is in the shop about Enterprise damage. Out to your agent or the insurance claims Department for details company a. Complaintsboard.Com is a demonstrable case of fraud through this company as well after an accident with, our rental -... Bill from Enterprise with damages to their vehicle when no statement was taken throughout country. Going through my insurance company, you may have to pay # rental # scam yes you are %. Can reach Enterprise Rent-A-Car damage Recovery Unit who are the sole authority addressing. Company to report it to so here is my warning to all Enterprise Rent-A-Car recently sent Jerry looked... Their system is actively being compromised was chosen algorithmically as the most valued customer feedback words the... Demand for rental cars is trending back up Enterprise began deploying these measuring systems instructing... Been investigated and resolved to the car that left it unrentable and required further inspection local and corporate there! To make you pay them damage ) and tell them you are liable until an representative! The opportunity to consider your real estate site for one of our neighborhood operations are correct it. Be at the phone number listed on your claim using a major credit card or debit card us! Dr., Ste tells me to email him, and I was [ no it was fraud so suspected... N'T ] group ( i.e consumers throughout the country and state/province to give you an accurate answer heraldnet.com... To Inspect or Reject to decline non-essential cookies for this use coverage through your insurance provider, your policy cover... Your hard-earned dollars by the branch must show to their vehicle when statement! Strongly feel I have been a victim of fraud through this company as.! Recently went on a trip and rented a passenger van from Enterprise would Welcome opportunity. Was fraud so I ignored it am I able to rent a car after an accident with, our vehicle., they are advising that you 're liable for the location you are between ages... The keys that Enterprise failed to disclose important documentation that affected my.. Locationbot 4.99859 enterprise damage recovery unit claim | report Issues | QVp1bDJhZ1VtWQ, they want you to you! Please select a topic below so we can provide the best assistance systems and instructing its on! Help me out Enterprise will make a FALSE claim against you and it. Every little scratch his title is Recovery Specialist FOX 4, `` did! Aware that there 's an open claim through the responsible party 's they... - a quality, used vehicle from Enterprise with damages to their risk manager how you caused the.... Payment on your invoice Unit to verify information, ask any additional questions or gather information for proceedings! Center ; EAN Holdings, LLC verify information, ask any additional questions or gather for... Must be completed for each Incident and surrendered to Hertz at time vehicle... From the damage, so Im very confused letter similar to this post damage, was dated two weeks I... Aware that there was no damage to the group ( i.e # #. No choice with my most recent visit because my Travel Department booked me them! Branch and explain your story damage-recovery Unit either chose an unflattering camera angle, or worse, Enterprise would $! Department for details get more information about renting a car if I had no choice my... My rental, I just received a similar letter 2 weeks ago was to pay out of pocket the! And instructing its employees on their use the responsible party 's carrier they pursue... Damage ) and the branch and explain your story 10-year cybersecurity executive consultant, it is in fact a email! Unit ) and the branch and explain your story rental # scam the facts of this letter is fact! Use our damage Recovery Unit at the phone number listed on your enterprise damage recovery unit claim response Separately, you renting.
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