What happens if I miss my flight because of security queues? Agents for the company told us that we could expect to wait up to two months for our money. Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. Over the past week I have made four attempts to phone and wasted four hours trying to discuss problems with holiday booking for 24/2/2023. . Thailands beautiful white sand beaches and unspoiled rainforests never cease to amaze! If you have sent through an email and had an auto response, our agents will be in touch soon. We received similar advice when we asked what would happen if another national lockdown was put in place. I have tried to contact Saga three times in the last couple of days and each time was unable to speak to anyone despite hanging on for over an hour each time. Learn more. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892007', '');}, 'log_autolink_impression');villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got another email stating that company is still in existence and not in liquidation. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Owners John and Irene Hays said Spanish travel restrictions meant hundreds of thousands of . The National Audit Office (NAO) told us: 'An unusually high number or scale of Atol holder failures will cost more to manage than the resources available in the Air Travel Trust Fund.'. Northfield Developments (Yorkshire) LTD - Toronto Square. Would the car be at Ercan for us? Some long-established airlines and holiday firms have disappeared, but before Covid-19 many of these were profitable enterprises. For instance, Hungarian low-cost carrier WizzAir plans to expand routes across the UK and Europe: they expect demand to rise in the coming months, at a time when other no-frills airlines like EasyJet and RyanAir are cutting staff and routes. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. All we need from Saga is their booking reference. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). Make sure you're covered for any complications with your holiday or travel this year with one of our single or multi-trip policies! Leger Holidays has more than 35 years' of coach touring experience offering a number of group . This article contains links which are ads and if you click on a link and buy a product we will earn revenue. 112 were here. Generally yes, but how that happens will depend on the type of holiday you were sold. If you paid using a debit card or if the sum was less than 100, you may be able to claim using the chargeback scheme. Booked egypt holiday through another company will not bother with this company again. If not, you may have to make a claim through your credit or debit card. But, according to BEUC, customers had to wait for many months. These are Exodus, Explore and Discover Egypt. EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. Under the ATOL scheme, if a firm goes out of business your booking will be refunded. Hi Diane,We're so sorry to hear about these issues. Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? Hi Susan,We're sorry to hear this. Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices Anyway overall, didn't find anything special and the prices definitely were not special! We booked an excellent private tour of Sri Lanka through Premier Holidays. The safest type of holiday in terms of financial protection is a package holiday. A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. Coronavirus outbreak: Will my summer holiday go ahead or should I cancel? South Africa really does have something for everyone. UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. Good Luck. Verification can help ensure real people write reviews about real companies. I would agree with Delboy to try your bank re the chargeback system if you have paid by debitcard. We do hope that you have a great holiday. This afternoon National Holidays . They never called. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. Discover that unique island feeling in Jersey in 2023, Discover that unique island feeling in Guernsey in 2023, Discover that unique island feeling in Jersey this Spring, Discover that unique island feeling in Guernsey this Spring, Enjoy fantastic value on Jersey and eating out during Tennerfest, Enjoy fantastic value on Guernsey and eating out during Tennerfest. How many months do I need on my passport to travel? If its your travel agent or tour operator thats gone bust, your holiday might still go ahead contact the company you booked with to see if your booking is confirmed. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. If you booked your holiday with a credit card and it cost more than 100. The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. Number One Travel - Pavillion Business Park. The advisor was rude and when I asked what would happen with the flights I'd booked, she replied "I don't know, we'll contact you when we have something sorted". Travel investigation found sales staff claiming that British holidaymakers would be covered by the scheme. Please could you send your contact details through in an email to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your plans. Coronavirus outbreak: When should I book a holiday? Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. Truly Holdings was supposed to have repaid all customers by 31 August. everything seemed to go OK.fortunately passport problem was resolved. Specialist independent tour operator with over 85 years experience in travel. We have twice asked that the travel to and from the airport be added to our booking. It claims that its Madrid-based scheme 'offers the same level of protection as Atol, allowing UK travel package customers to book their holidays with the highest level of protection'. In both cases, the respective governments stepped in to bail the schemes out. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. As coronavirus restrictions begin to ease in many countries - including the UK - the travel industry is taking stock of the economic damage done by the pandemic. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. Yep, you got it, no car. . Please let us know when you book - so perhaps we all get an opportunity for a cheap holiday; 3 days later. Saga have changed my holiday flights which is not possible for me to accept. Thanks. We have been making travel arrangements since 1936 and are truly independent. With many more facing uncertain futures, this protection is crucial. A NUMBER of travel companies have gone into administration in recent years and, with others posting huge losses in recent weeks, Brits are right to be concerned about what might happen if their hol This was untrue and it's admitted that it was a mistake. Find out how we combat fake reviews. Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. We will deal with the suppliers on your behalf.' Members of Abta, (the Association of British Travel Agents), offer financial protection for package holidays that dont include flights, such as a coach, rail or cruise holiday, and you should get your money back if the member goes bust and your holiday cant go ahead. All rights reserved. I found this review not helpful because you are not supposed to be rating Northern Cyprus as a whole, you are rating the tour operator, and its not fair to give a tour operator a bad review because you didn't like the country that you decided to book! 395Weaver I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. Nor is it necessarily obvious when you book a holiday where the holiday company is based. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? written by Thinking of booking a holiday? If you have bookings through this company, I strongly recommend that you follow up on this. They must have a special incentive with them because this was ridiculous. It's possible that other package holiday protection schemes around Europe might not cope with financial failures brought about by the current pandemic. A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. News Ticker [ February 21, 2023 ] Super Cheap Manchester to Barbados Seats Airline [ February 20, 2023 . That I can accept - and they laid out 3 options for me to choose. Won't be booking with Saga again. Was on hold for ages trying to book a holiday. What has happened with Saga customer service which used to be exemplary? Worryingly, only Tui and Trailfinders promised a refund in this scenario. The revenue generated will help us to support the content of this website and to continue to invest in our award-winning journalism. Please check Foreign Office advice and testing/quarantine requirements in your destination before booking. We are experiencing extremely high demand at the moment and our agents are working through the queries as efficiently as possible. So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later. Fly365 - online flight booking - Feb 2020. If they are short of staff, then say so and RECRUIT as you are already losing business. Love Holidays has already been in trouble with the CMA for leaving customers out of pocket while it chased money from airlines. Every time I called, I got no information and was told that someone would call me back. Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. It is about time the directors with there high salaries are booted out sort my holiday out. Last year, the 178-year-old tour operator went into administration. A director of the company is answering people's queries on their Facebook page and I believe she is still answering people's emails from the company's address. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . Have booked a holiday with these people trying to get through on the phone to talk about it is a joke - can hang on for over an hour and still no answer. Just been on their web page and they went bust 16th april, we booked a package to fly end may, now not sure what to do, has anyone else got this problem. Looking to book a holiday? And unexpectedly, called the next day to provide me with some additional information. would have you believe. also Golden Beach at the end of the panhandle. Similarly, Love Holidays told us: 'If an agent has miscommunicated this approach, we will ensure our customer service team receives additional guidance so that it doesn't happen again.' We also had the misfortune of being informed thirty hours before our flight was due to leave that they had failed to book it, but not to worry we have booked you on another, eleven and a half hours later. In November they altered all the booking references. It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. The company was immensely successful but ran into financial difficulties and in 1972 was taken over by its major . - and they are no longer able to book a holiday where holiday. Hays said Spanish travel restrictions meant hundreds of thousands of Saga Holidays previously. Hi Diane, we 're so sorry to hear this of coach touring experience offering a number of group on... 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