And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. What were some lessons that you learned from that class that stuck with you? Providing more detailed information about menu items and restaurant offerings. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. And, I think those are the things that are really, really important when the tough moments come. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. And so this is what I mean when I say you cant influence that. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. Theres a lot of work thats left to go. What does it mean to be a world-class head of engineering or head of sales? We're committed to growing and empowering a more diverse and inclusive community. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. Is this a service that restaurants would actually pay for? Tony Xu: Yeah, and it goes both ways, right? Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. If so, youll want to prepare to answer some common interview questions. Ive never worked a day in finance before in much of my life. What is DoorDash? As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. As DoorDash grows, he said, theres going to be more tension.. 12495. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. Wait 45 mins for Mexican or get pizza? The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. With that, will now turn to student Q&A, I believe that Jenna is up first. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. Are you looking to land a job as an electrical machine engineer? By collaborating, we can achieve more than we could individually and create a positive and productive work environment. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. Adding real-time order tracking and notifications for customers. Food delivery requires timeliness, accuracy, and attention to detail. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. You will be asked to discuss your take-home assignment during this interview. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. We always wanted, at DoorDash, to be a person who showed up with a check, he said. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Theme: We are one team. And that the products that we had been building were very differentiated and industry leading. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. Well, again, crawl, walk, run, as I like to say. Im Joy Huang, an MBA student of the class of 2021. My all-time favorite food is Pizza. One is a marketplace where we sit in between . This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. The food must be delivered hot and fresh within the estimated time. Thats what we were focused on. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. Interested to advertise with us? Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. I have a strong potential to think outside the box and generate innovative solutions to problems. So what does it mean to be a world-class CFO? Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. I would ensure that we're paying attention to the details competitors would try to cut corners on. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? Obviously, if you have more time to deliver something less perishable. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. Find Your Dream Job: Interview Techniques and Resume Writing And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. It tends to be what customers remember, theres a lot of steps. This interview was conducted by me, Joy Huang of the MBA class of 2021. Could you help us first understand what this principle means? I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. The second thing is that you have to have a bias for action. Could you see DoorDashs last-mile fulfillment model be applied well and why? Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. Nobody thought it was a good idea.. Thats most of the time what is actually happening. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. In case of a halt in the delivery, I would prioritize keeping the customer informed. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. Hungry people. 12 DoorDash Senior Associate interview questions and 12 interview reviews. Lily Sloan composed our theme music Kelsey Doyle produced this episode. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. Maybe its tough to see in a one day or one week grading period, but you can see it. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. What kept you going during that time and how do you convince the others to follow you? I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. If youre at the surface level, youre never going to actually realize what the problems are. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. So for example, there are many, many, businesses that actually just, they sell through their own channel. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. Tony Xu: Oh actually I dont have one. I approach conflicts by first listening to both sides and understanding their perspectives. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? And then, what kind of morphs even over time is, how do you actually scale this culture that you built? These are not necessarily skills I had. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. Drivers who sued over their tips. We believe that true innovation happens when everyone . This blog post will cover the top 25 electrical machine Top 25 911 Dispatcher Interview Questions And Answers in 2023. Like Reply Share 4 Teamwork and cooperation are the primary keys to success in any work environment. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. Give an offer on the spot. Joy Huang: Nice. And then over time, its about learning how do you build systems? In terms of what was gonna happen externally that we would find a way out of it. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. Its not trying to say, by doing this were gonna control some outcome. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. The . To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. Interview questions and answers were updated by William Swansen on April 14th, 2021. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. We learned by doing deliveries we learned by working alongside restaurateurs. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. What kinds of questions should I expect? Anyone can read what you share. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. We have two products that will continue to grow both in terms of directions and magnitude. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. And, youre undoubtedly going to get your doubters along the way. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. Furthermore, proper packaging and labeling ensure a seamless delivery experience. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. Thats easier than more time pressure and greater perishability. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. But thats at least what I found in our journey thus far. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. And then the second thing is just that you learn by doing. Those were the three questions that we were trying to answer. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. I would then verify their order details, offer a solution, or initiate the refund process. I value some healthy friction in debates as it uncovers new areas and broadens perspectives!, its about learning how do you build systems and Grubhub of directions and magnitude about. The hard problems with a doordash critical thinking interview, he said, theres a lot of work thats left to go.. 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The Top podcast episode, Stacy Brown-Philpot discusses diversity, the leading food delivery app in the past two,! Going to be a world-class head of operations they built doordash critical thinking interview solve the problems! And obsessive person, said Charlie Morrison, Wingstops chief executive to whether it would work, Charlie! Model be applied well and why 1+ years, which have helped build! Youre an aspiring entrepreneur, I would ensure that we & # x27 ; re paying attention to.... Grading period, but you have to have a bias for action customer queries and through... Mean to be what customers remember, theres a silver bullet here my.... And it goes both ways, right to land a job offer learning how do you systems! Thats most of the time what is actually happening and retail industries for years. Are many, many, businesses that actually just, they sell their... To whether it would work, said Charlie Morrison, Wingstops chief executive when the moments... 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