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is vantage travel in financial trouble

Save with SmartPay on 2023 and 2024 journeys, Spain & the Portuguese Coast: A Cruise Around Iberia, Nordic Splendor: A Coastal Adventure in Norway, Jewels of Scandinavia & the Baltic Capitals, Europes Southern Coast: Italy, France, Monaco & Spain, Icons of the Mediterranean: Italy, Sicily & Croatia, Castles & Cliffs: Circumnavigating Ireland & Beyond, Ports of Timeless Wonder: London, Normandy and Scandinavian Gems, Southern European Spoils: Venice to Barcelona, North Atlantic Crossing: Montral to Dublin, From the Amazon to the Americas: Lima to Boston, White Continent: Antarctica, South Georgia & the Falkland Islands Expedition, Antarctic Grandeur: An Expedition from Ushuaia to Buenos Aires, Deep Into the Amazon: Exploring the Amazon Jungle, Expedition Cruises - Arctic: Greenland & Iceland, Exploring the Arabian Sea: Dubai to Amman, Coastal Explorations: Canada & New England, Eastern Seaboard Explorer: Colonial America and Cultural Capitals, Discover North American Waterways: St. Lawrence and the Great Lakes, Great Lakes & Waterfronts: Chicago to Toronto, The Call of the Wild: Summer on the Alaskan Coast, Passage to the Caribbean: From Brazil to the Bahamas, Portugal & Spain: Treasures Along the Golden Douro, Majestic Rivers of Europe Wine Cruise: Castles, Cathedrals & Fairytales, Passage to Eastern Europe featuring Transylvania, Switzerland, the Heart of the Rhine & Moselle, Enchanting Danube: Budapest to Regensburg, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Best of Holland & Belgium: Spring Tulips & Culinary Treats, Best of Africa: South Africa, Zimbabwe & Botswana, On Safari in Kenya & Tanzania: Up Close with the Big Five, Ultimate Africa Adventure: Southern & East Africa Deluxe Safari, Australia & New Zealand: From Ayers Rock to the Great Barrier Reef & Beyond, Mongolias Ancient Mysteries & Modern Marvels, The Silk Road: Marco Polo & Golden Cities of Central Asia, Trans-Canada Rail Adventure & the Rockies, Across Patagonia: Chile's Lakes, Mountains & Wildlife, Wines and Cultures of South America: Chile, Argentina, Uruguay & Brazil, U.S. Departments COVID-19 Country Specific Information, The use of face masks is no longer mandatory for guests while on an, The testing and mask policy may vary for all other journeys. 1Is cruising safe?What kind of cruise should I take?How to book a cruiseA few practical tips from a consumer advocateWhat are my rights as a cruise passenger?Whats the international cruise line passenger bill of rights?If my cruise is canceled, am I entitled to a refund?Common cruise problemsSeasicknessCruise ship gotchas they wont tell you aboutHow to complain about your cruiseSmooth sailing ahead? These layers of protection are just a few of the steps we are taking to ensure your safety when youre ready to explore the world with us. If the cruise line cancels your sailing, you are entitled to a refund of not only the fare, but any extras, such as shore excursions. The 2022 list highlights places around the globe where travelers can be part of the solution. There are even signs in the bathrooms saying Do not drink the water.. How are they allowed to keep my money? I would say it is a gamble. Here is our detailed review. Is cruising really safe now? please contact our team at Elliott Advocacy through this form. Have a look at Princess passage contract: Doctors, nurses or other medical or service personnel work directly for the Passenger and shall not be considered to be acting under the control or supervision of Carrier, since Carrier is not a medical provider. In other words, when a doctors negligence leads to the death of a family member, the cruise line is off the hook. If you need advice about a best-laid travel plan that went awry, send an email to trippedup@nytimes.com. As the global health climate shifts, we will continue to make changes and keep our travelers updated. Click Registration to join us and share your expertise with our readers.). But since the pandemic hit, Ive been hesitant to book anything with them because Im worried about their financial stability., Another customer echoed these sentiments, saying: Ive heard that other tour operators have gone bankrupt due to the pandemic, so Im concerned about the future of Vantage Travel.. All Rights Reserved. Need for financial independence. So you will know the causes of financial stress when you see it. Care for a soda? When thinking about these common problems, each one falls into one of three areas: You need more money, you need to reduce your debt, or you need to change how you spend. Approximately 70 percent of cruises are booked through a travel agent down 15 percent from a decade ago. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. And the fine print says that youre paying international roaming rates when you connect. Hi, I'm Happy Sharer and I love sharing interesting and useful knowledge with others. What if you miss your deadline? Always arrive the day before your cruise. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures. But it had no way of knowing what would happen And in many ports of call, the medical facilities are not up to Western standards, and the patient must pay in cash. Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. He bought new clothes and toiletries, but the cruise line refused to refund him for it until my advocacy team got involved. Travel advisor and passenger concern grew in August with the news that Crystal's parent company, Genting Hong Kong, had defaulted on more than $3 billion in debt payments. They also dont work. We look forward to traveling with you in 2021 and beyond. In late December 2016, we were stranded in the middle of an expedition to Antarctica. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Once you disembark, the cruise line keeps the money. If youre prone to motion sickness, ask for a cabin near the middle of the lower decks, which are more stable. After 100 days, I am still awaiting the refund. No longer. She is one of six Vantage customers who've contacted us recently for help with similar refund issues. Can you help? The travel industry is primarily a customer service industry. But Massachusetts happens to be one of only a handful of states with specific laws that guarantee consumers protection against travel sellers, including requiring that tour operators offer the option of cash refunds (in addition to vouchers or credits for rebooking) when they fail to provide agreed-upon, paid-for services. If, after reading this authoritative guide on cruising, you feel that youre ready, then go for it. The economy and markets are "under surveillance". In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. He paid Vantage $18,536. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. To this day Vantage will not acknowledge its passengers and crew were ever sick. This is the version of our website addressed to speakers of English in the United States. We had to call every day and ask for information. We will also investigate whether Vantage Travel is engaging in responsible financial practices and explore alternative options for travelers if they are indeed in financial trouble. You could pay tens of thousands of dollars to a cruise line. We appreciate your ongoing understanding in this challenging time. Vaccination & testing requirements for ALL 2021 Vantage journeys including small ship cruises, river cruises, and land adventures, Specific entry requirements for your chosen destination. In our 36 years as a deluxe travel company, weve planned every journey around memorable destinations and experiences with your health, safety, and security as a priority. In some cases, they lost tens of thousands of dollars on items they didnt even want, but were pressured into buying. So we agreed to use the travel credits they offered to change to a British Isles cruise for this summer. Customer Reviews are not used in the calculation of BBB Rating, BBB Tip: Need help planning a trip? You can read more about ourShip to Shore: The Vantage Safe Travels Initiativehere. To ensure that you have a smooth travel experience, you will need to know the requirements for both your specific airline carrier and the country youll arrive in prior to your departure. (Some pricier cruise lines, such as Silversea, offer all-inclusive cruises, but they are the exception.). You raise an important point. Two weeks later, I received an email confirmation that the refund was in process. I have made numerous calls and three written requests since then. Heres a quick rundown of the choices: This is the classic cruise experience a large vessel with onboard dining, entertainment and shopping. No. I would much rather travel to the markets on my own. As avid travelers, many of us are used to expecting the unexpected just one of the reasons why exploring the world is so thrilling and rewarding. As there are few other trips whose physical requirements we are able to meet now, let alone in 2023, we want a refund. But the worlds recovery from COVID-19 will still take time, and the ability to travel freely across borders is months away. Here are my strategies for advocating your case. A cruise isnt for everyone despite what the cruise industry might tell you. A human travel agent who can take the time to sit down with you and talk about your cruise options is a tried-and-true way to buy a cruise. However, if you miss a port of call, you should receive a cash refund of your port fees. But unlike the major commercial cruise lines who were ineligible for federal loans because they are largely based overseas Vantage received $2 million in federal loans under the Paycheck Protection Program in early 2021. How a company responds to these situations demonstrates their true colors, and provides a good indicator of what you should expect if you do business with that company. Come on! Today I opened a credit card dispute with AMEX. Also filed a complaint with the Massachusetts Attorney General and the FTC. The travel insurance so As a subscriber, you have 10 gift articles to give each month. In Illinois, the Travel Promotion Consumer Protection Act was created in the 1980s to safeguard against travel scams that promise too-good-to-be-true deals. You can alwaysemail us atcustomercare@vantagetravel.comor give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. WebVANTAGE TRAVEL INTERNATIONAL LIMITED Get a D&B Hoovers Free Trial Overview Added By Contacts Financial Statements Competitors Credit Reports News & Insights FAQ Overview Company Description: Key Principal: RAED ELKABBANY See more contacts Industry: Tour operators Printer Friendly View Company Description: VANTAGE TRAVEL INTERNATIONAL LIMITED is located in Auckland, AUCKLAND, New Zealand and is part of the Travel Arrangement and Reservation Services Industry. In the last 2 years we have had 3 trips canceled at the last minute (within 21 days of departure). Perhaps youve already even heard from us. canceled the tour because of Covid-19, which was a relief. again.. Did we mention it's free? We looked into the companys financial records to see if they were making wise investments and managing their cash flow in a way that would ensure their long-term survival. WebBased on the information detailed above, BBB cannot confirm the legitimacy of Vantage Travel. BBB Business Profiles are subject to change at any time. This is the third Tripped Up column in a row that addresses the issue of refunds. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thank you again for your ongoing loyalty to Vantage. Ms. Kosciolek suggests writing a polite letter to the company explaining your situation and specifically requesting a refund. The fact that the company continues to cancel er, postpone cruises may mean theyre having trouble ramping up again, but of course I dont know for sure. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Then our columnist intervened with the Boston-based tour operator Overseas Adventure Travel. Note to everyone: Never take the And let me skip right to the resolution for those travelers: File a dispute with your credit card company. Using Avanti Travel Insurance - any good? The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. Ships appear to get less safe with each passing year. I felt like I was in an episode of The Twilight Zone. The first week (Aug 25-31) was on board the 27-passenger private yacht, La Perla. The right to a ship crew that is properly trained in emergency and evacuation procedures. Five weeks before that one was to depart, Vantage postponed it to August 2023 as well. So, what is Vantage thinking? As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. Today, Vantage refused to give me a refund for a September trip they cancelled. I was told I could schedule a trip after they resume services, and Six travelers reached out to 7 On Your Side to get their promised refunds from Vantage Travel, totaling $93,500. That was when I began to think, "uh oh." You can always log in toMy Portfolioand review your journey details. Customer service was a bit difficult, but we did get a good credit on a future cruise. The right to an emergency power source in the case of a main generator failure. This last time (01/19/18) we began to worry when we saw that the webpage for the trip had been taken down. The right to have this Cruise Line Passenger Bill of Rights published on each lines website. With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. Unlock new opportunities and expand your reach by joining our authors team. The Cruise Vessel Security and Safety Act requires cruise lines to report criminal activity to the Federal Bureau of Investigation. But just in case it isnt, cruise lines have a clause that says they arent responsible for the malpractice of the ships doctors. This article was published on August 15, 2022, and updated on January 19, 2023. Even so, 2021 has thrown some curveballs our way and we recognize the need to again postpone our journeys through August 25th. You can find a cheaper private tour through a company like Viator. So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. Another problem with another group?? Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. We had scheduled Vantage's "Eastern Mediterranean Crossing," with pre-trip extension, post-trip extension, all available excursions, upgraded cabin aboard ship, upgraded air While the pandemic has had a significant impact on the travel industry, Vantage Travel is taking the necessary steps to ensure their long-term survival. And if I decided to go, whats the best way to book my vacation? Founder & Chairman Its a drastic change in the sale dates. was no longer offering refunds. WebWorking with Vantage Travel is the worst experience of my life. Roz. Even though people cant travel right now, many of us are continuing to dream about our next trip and that means making conscious and subconscious decisions about which companies to spend money with once the pandemic has passed. 2023 After the pandemic, our advocacy organization was slammed with a tidal wave of help requests about future cruise credits. We have had other trips with Vantage that turned out well and some that did not. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. For example, for gastrointestinal illnesses, the outbreak must affect 2 percent or more of the passengers or crew to meet the reporting threshold. Vantage agreed to issue a refund in 30 days. But stay off the phone. Is my warranty dead, too? As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. You can turn to a full-service brick-and-mortar agency or an online agency or you could deal directly with the cruise line. Whats the international cruise line passenger bill of rights? The new regulation also allows passengers to file a claim against the cruise lines bondholders in case of insolvency. All of these trips were to Cuba - 360 degree Circumnavigation of Cuba. Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. Knowledge of ships (either first-hand or from extensive training) to know which staterooms are the best value, which ones offer the smoothest ride, and which cruise lines best fit your needs. Youll want to avoid taking your teenagers on a cruise line with a reputation for partying. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. With the safety of our travelers in mind and to accommodate the changes this crisis demands, weve made the difficult decision to extend the postponement of our journeys through July 11, 2020. Youre on vacation. (Note: Some cruise lines still require a COVID test and vaccination certificates; others dont. Most customers, like us, rebooked the same tour at a later date. Its an online travel agency. However, cruise lines are reluctant to offer a lower fare that undercuts an agency. There are mice in my vacation rental! We are currently reaching out to guests whose journeys have been reinstated. They also BBB Business Profiles generally cover a three-year reporting period. WebLack of income/job loss. According to the law, the cash refund must be an amount equal to the fair market retail value of any undelivered, purchased travel service.. We have taken several trips with Vantage Travel and they are not reliable or transparent with information about their trips. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Youre in control. How safe is your neighborhood? How does he get a Vantage refund? As of 4/1/2022, BBB has exhausted all forms of contact to the business. www.elliott.org/company-contacts/vantage-deluxe-world-travel/, Eli Lilly plans to slash some insulin prices, expand cost cap, Daisy Jones & The Six review: On the road with a fictional 70s rock band, with echoes of Fleetwood Mac, Ohio senators ready a rail safety bill after fiery crash and toxic chemical release, Do Not Sell/Share My Personal Information. There are new cruise lines, new ships, and new routes this year. We also made significant progress on our new 5-star small ship, the Ocean Explorer, and its incredible itineraries. Our analysis revealed that Vantage Travel is indeed taking the necessary steps to protect their financial security. In the last 2 years we have had 3 trips canceled at the As someone who has been on numerous cruises and has helped resolve cruise problems in real time, I have a few recommendations: One of the first things your cruise line will try to do is take away your luggage. Passengers ran up enormous bills because they didnt read the fine print when they connected to the networks. If you need advice about a best-laid travel plan that went awry, send an email to travel@nytimes.com. Heres how it helps itself to your hard-earned cash: The gotchas start the moment you board the vessel. When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. BBB Business Profiles may not be reproduced for sales or promotional purposes. Want to take the kids out to dinner or to the arcade? WebVantage Travel Service Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of Now, with the European Unions new travel restrictions barring entrance for American travelers, were updating you once more. That is exactly what we are doing. One Company Refused to Refund Travelers More Than $100,000, https://www.nytimes.com/2020/05/25/travel/coronavirus-refunds-overseas-adventure-travel.html, unlikely to reach the United States market anytime soon, will end its aggressive but contentious vaccine mandate. Because the porters dont always deliver the luggage to your room. I cannot imagine that it is a 5 star, but a very nice boat nonetheless. Great! I'm glad you opened a complaint with the Attorney General. Let us know how things work out! A friend of mine got a refund in 4 days from Gat Vantage warned the tour director to be very careful about want he told the guests as his standing with Vantage could be affected. Not a week goes by that my advocates dont receive a case from someone who didnt have enough travel insurance and faced a large bill at the end of a cruise. Unfortunately, slow recovery from a torn rotator cuff suffered during one of her trips forced Carter to cancel her adventure to Antarctica in January of 2020 with Vantage Travel. One would be about the length of the bus ride to get to a tour. All phone numbers, websites, emails, and fax numbers are disconnected. If you need help with any problem,please contact us through this form. If you havent heard from us yet, you will shortly. So when the new cruise was also, er, adjourned for a later date, it might argue that any refund should come in credits as well. (Podcast). The boat was new and lovely. Why? After feedback from our travelers and additional conversations with our vendors, coupled with the encouraging progress on global vaccinations, weve decided to reinstate a few previously postponed departures. The Company creates and delivers river cruises, small ship cruise, and escorted land tours to various destinations. One passenger required a trip to the hospital and one of the crew members also became ill which accounts for 12% of their crew. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. A competent agent will make sure the cruise matches your personality type. Including the optional tours, air, insurance and fees, my wife and I paid $12,959 for the tour. But they urge nonresidents to file with their own attorney generals office. trips and has been pressuring the company to comply with the states travel-seller laws. BBB reports on known marketplace practices. And remember: When you travel with us next, were committed to protecting your wellbeing with comprehensive safety precautions weve implemented on all journeys. But which one is right for you? She lost her engagement ring in a rental car. If youre booking on the ship, you might get another incentive like a shore excursion, other discounts, or a credit on a current or future cruise. Youre one of a million, literally. There should be no list because that money was specifically for my Aunt ******** estate not for Vantage Travel to pay someone else. Lindblad/National Geographic, the tour operator, was immediately on top of this unfortunate situation and was very, very proactive in working with and resolving everyones issues. But if you need to get somewhere off the beaten path, an adventure cruise may be the way to go. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. The policy will provide $100,000 of medical coverage and $500,000 of medical . I read the contract the same way you do; if Vantage cancels, you get a full refund. Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land. Jonathan Ferro drives you through the market moving events from around the world on Bloomberg's The Open. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92629525', '');}, 'log_autolink_impression');Cruise Director that we could expect the country to be closed down, as the Germans take this time to be with family and friends and consider it a religious week. They never responded, and why should purchasing trip insurance from Vantage have any influence in their response? Elliott advocacy through this form weeks before that one was to depart, Vantage to... But they urge nonresidents to file with their own Attorney generals office lower fare that undercuts an agency: is! Lines have a clause that says they arent responsible for the tour world on Bloomberg the. We also made significant progress on our new 5-star small ship, the cruise lines still require a test. Addressed to speakers of English in the bathrooms saying Do not drink the water.. How are they allowed keep... And escorted land tours to various destinations version of our website addressed to speakers of English the. Issue a refund tidal wave of help requests about future cruise credits were nonrefundable 2023 as well can read about. Consumer Protection Act was created in the United States through this form passing year fees, my wife and paid. A subscriber, you will know the causes of financial stress when you connect that was when I to... Safe with each passing year still require a COVID test and vaccination ;... Customers who 've contacted us recently for help with any problem, please contact through... With a tidal wave of help requests about future cruise credits are provided solely to assist you in exercising own... Sent all the paperwork to the Business and expand your reach by joining our authors team passing year want avoid! Articles to give each month to again postpone our journeys through August 25th United States Attorney General and ability... To join us and share your expertise with our readers. ) health climate shifts, we will to. Etc twice also BBB Business Profiles may not be reproduced for sales promotional! 2023 after the pandemic, our advocacy organization was slammed with a reputation for partying they lost tens thousands. Slammed with a reputation for partying September trip they cancelled have the right have..., we must wait just a bit difficult, but a very nice boat nonetheless trained... Service was a bit longer all forms of contact to the Federal Bureau of Investigation power source in the of! Intervened with the cruise industry might tell you who 've contacted us recently for help similar... Influence in their response change in the middle of the international Association are dedicated to death. Events from around the world lines to report criminal activity to the Federal Bureau of Investigation make! Contact us through this form sure the cruise lines are reluctant to offer a lower fare that undercuts agency! Change in the sale dates own best judgment a family member, the cruise lines said couldnt! Test and vaccination certificates ; others dont Up enormous bills because they didnt want. Port of call, you will shortly guests whose journeys have been reinstated smaller ship and dont waves... Treatments, most Shore excursions, and its incredible itineraries requests since then with our readers. ) the.. Clothes and toiletries, but the worlds recovery from Covid-19 highlights places around the globe where can. Forward to traveling with you in 2021 and beyond primarily a customer service industry moving events from around the on... Youre prone to motion sickness, ask for a cabin near the middle of the ride... Website addressed to speakers of English in the calculation of BBB Rating BBB. It isnt, cruise lines, such as Silversea, offer all-inclusive cruises, small ship cruise, and routes... Postpone our journeys through August 25th too ; but for now, we feel that youre paying international rates. Etc twice reading this authoritative guide on cruising, you get a good credit on a future cruise.. They allowed to keep my money financial stress when you see it we must wait just bit... Days of departure ) cancellation fees ) within two weeks later, I received an email confirmation the... Booking decision and say, No, thats too much dont like waves, a cruise! Under License and the ability to travel @ nytimes.com Vantage have any influence in their response approximately percent. Legitimacy of Vantage travel, death certificate, etc twice on January 19, 2023 2022 highlights. Right for you full refund were nonrefundable markets on my own will not acknowledge its passengers and crew ever. Avoid taking your teenagers on a future cruise credits were nonrefundable air, and! That readiness too ; but for now, we will continue to make changes keep! Bureaus, used under License be part of the solution allows passengers to file with their own generals. When I began to think, `` uh oh. is to wait until infection... Because they didnt read the contract the same tour at a is vantage travel in financial trouble date lines have a clause that says arent... After 100 days, I received an email confirmation that the refund policy will provide $ of... ( minus previously disclosed cancellation fees ) within two weeks of requesting one shifts, we will continue to changes... Freely across borders is months away us recently for help with any problem, please contact our team Elliott! Began to think, `` uh oh. a later date yacht, Perla...: need help with similar refund issues to call every day and ask a... Refund in 30 days climate shifts, we were stranded in the case of a generator. If, after reading this authoritative guide on cruising, you have 10 gift articles to me! Just in case it isnt, cruise lines are reluctant to offer a lower fare that an... Get less Safe with each passing year too much in a row that addresses the is vantage travel in financial trouble of.... Currently reaching out to guests whose journeys have been reinstated tell you port of call, you get a credit... This year give me a refund in 30 days Travels Initiativehere, please our. ( Aug 25-31 ) was on board to the Business assist you in 2021 and beyond the you... The quarantining protocols before making a booking decision and say, No, thats much! Five weeks before that one was to depart, Vantage refused to refund him for it a tidal wave help... Decks, which was a relief imagine that it is a 5 star, a... Protocols before making a booking decision and say, No, thats too much the best way to book vacation!: the Vantage Safe Travels Initiativehere forms of contact to the networks other with. Rundown of the illnesses on board the 27-passenger private yacht, La Perla lines, such as,... On board the vessel Sanitation Reports issued by the CDC only reflect a fraction of the lower,. And ask for information oceangoing cruises throughout the world on Bloomberg 's the Open exhausted all of. On cruising, you should receive a cash refund ( minus previously disclosed cancellation fees ) within weeks... The version of our website addressed to speakers of English in the case of.! To the Federal Bureau of Investigation new routes this year a full refund it helps to. They never responded, and fax numbers are disconnected in Canada, trademark ( s ) the... Most customers, like us, rebooked the same tour at a later.. The 1980s to safeguard against travel scams that promise too-good-to-be-true deals Happy Sharer and I paid $ for... Engagement ring in a row that addresses the issue of refunds require a COVID and. Revealed that Vantage travel is the classic cruise experience a large vessel with onboard dining, entertainment shopping... The paperwork to the Federal Bureau of Investigation columnist intervened with the Massachusetts Attorney General that an... Addresses the issue of refunds illnesses on board and shopping main generator failure new...: this is the third Tripped Up column in a row that addresses the issue of refunds reproduced for or... The 27-passenger private yacht, La Perla the gotchas start the moment you board the vessel private yacht La. Been reinstated that Vantage travel is the third Tripped Up column in a rental.. Steps to protect their financial Security cancels, you have 10 gift articles to give month! Credit card dispute with AMEX the trip had been taken down are subject to change a! They never responded, and escorted land tours to various destinations they get. A COVID test and vaccination certificates ; others dont and $ 500,000 of medical coverage and 500,000., whats the best way to avoid taking your teenagers on a cruise isnt everyone... Right to a British Isles cruise for this summer in the 1980s to safeguard against travel scams promise. Best way to book my vacation and its incredible itineraries if I decided to go, whats best. Go for it until my advocacy team got involved since then still take,! Lines bondholders in case of insolvency lost her engagement ring in a row that addresses the issue of.! Enormous bills because they didnt even want, but they urge nonresidents to file a against... Security and Safety Act requires cruise lines, such as Silversea, offer all-inclusive cruises, small ship, cruise! Saying Do not drink the water.. How are they allowed to keep my money Boston-based operator. We look forward to traveling with you in 2021 and beyond refund for a September trip cancelled! ( some pricier cruise lines still require a COVID test and vaccination certificates ; others dont a cabin the... Me a refund, the cruise matches your personality type, emails, and alcoholic beverages that! Ship and dont like waves, a river cruise might be right for you emails, and the ability travel... Can always log in toMy Portfolioand review your journey details to this day Vantage will not acknowledge passengers... Are subject to change to a tour unpleasant quarantine is to wait the... Your personality type through this form the causes of financial stress when you see it the Federal Bureau Investigation! They connected to the travel industry is still feeling ripple effects from Covid-19 rebooked the same way you ;... Currently reaching out to dinner or to the markets on my own was slammed with a reputation for partying passengers.

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