She said her daughter was told to get her ticket at Central Station which is where she received a fine for her lack of ticket. var wday = days[dateObj.getDay() + 1] The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. Merseyrail operates 66 railway stations across two lines - the Northern Line and Wirral Line, which are dedicated 750 V DC third rail electrified lines converging into rapid transit-style underground sections in the centres of Liverpool and Birkenhead. This is a list of railway stations within the county of Merseyside, a metropolitan county in northwest England. If you're a regular traveller and know how it all works you will know but if not, you will be under the assumption you have paid for a ticket you will be fine. The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. The station is situated on the Chester and Ellesmere Port branches of the Wirral Line, part of the Merseyrail network. Children aged 5 to 15 need to buy a child ticket. Ticket Sale facilities Ticket office window. The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Use our Station Finder on the left of this page to locate your nearest station. Metro Cards, local Saveaway and Railpass season tickets only. How do I make a claim for compensation when I have experienced a delay? Flexi Season tickets. The county seat is the city of Liverpool; Merseyside also includes the metropolitan boroughs of Liverpool, Knowsley, Sefton, St Helens and Wirral. The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. Compartilhar isto. Use this tool to build your own journey or choose from an exciting range of specially selected tours. Sunday - 07:29 to 00:12. A booking confirmation email or reference is not accepted as a valid ticket for travel. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. Can I claim a refund if I dont use my ticket? Ticketing Hours. Passenger Assist Meeting point Booking Office. Why does my train have fewer carriages than it normally does? Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets. Public transport users are being 'put off' using trains due to a system that is being described as 'in the dark ages'. Accessible ticket machines There are accessible ticket machines at this station . Secure cycle storage is available at the majority of Merseyrail stations. How come e-tickets are acceptable all over the place now but not there?". However, others said the rules are clearly written on the app and Merseyrail website. Ticketing Hours. Alternatively our Customer Relations team can send a copy to you through the post. Tickets can be collected from: Liverpool South Parkway station from the Northern Rail ticket machines READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. A. "Merseyrail need to keep up with the times. The station is staffed 15 minutes before the first service and 15 minutes after the last service. You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. We help customers across Europe make more than 172,000 smarter journeys every day. "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. Disused line. The man had a ticket but was still given a fine. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. Get in touch either online or on the telephone. Average savings on fares booked prior to day of travel vs full price fares on day of travel in . If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. / 53.383; -3.016. // End -->, Only one duplicate season ticket will be issued in any twelve-month period. We also have the 16 - 25 Railcard please visit the Railcards page for more information. not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. The Ellesmere Port/Chester platform has no disabled access. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. Our newsletter will keep you up to date with all things Merseyrail. Where can I get ticket information and where can I buy a ticket? If you're after cheap UK train tickets, check out the hints below and see how you could bag yourself a bargain. Parking. Good old Merseyrail who care about the customers. Engineering Works Feed. Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. Smartcard Notes Smartcard Issued: Yes. Use our Station Finder on the left of . The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. Tickets can also be collected from Liverpool Lime Street mainline station. Either way it needs sorting. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. There are two ways of seeing this. We accept all major credit and debit cards for payment. What are they? Save 61% on average when you buy in advance. Our aim is to keep our customers on the move. You can take dogs, cats and other small animals as long as they do not endanger or inconvenience other customers or staff. Enjoy smoother Merseyrail journeys go straight to the train when you use tickets on your phone. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel . No, unfortunately there are no First Class options on Merseyrail, all seats are sold as Standard fares. Traduzioni in contesto per "or, in the absence of ticket machines" in inglese-italiano da Reverso Context: It remains important to us that rail passengers can readily purchase their train tickets at all times, whether from ticket offices at train stations, from ticket machines, or, in the absence of ticket machines, on the trains themselves. We will then contact you directly to confirm the arrangements. Tickets bought through Trainline must be collected before boarding a Merseyrail train. Merseyrail is a commuter rail network serving the Liverpool City Region and adjacent areas of Cheshire and Lancashire. Answer 21 of 20: The trip report for my Birthday in March this year should have been for a trip to the Netherlands but with still so much uncertainty over Covid we took the decision to change,after 2 lockdown Birthdays I wasn't taking a chance this year,any TA. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. Not only that, they're available in a number of flexible options to suit different time frames. Your interactive, shareable online planner & guide to great days out. Posting on an Ormskirk Facebook group, opinions were divided with other members saying they had fallen foul of the same mistake. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. Jump straight to the station you are looking for using our Quick Search. An error has occurred on the form. Sunday - 07:43 to 00:37. Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Motorised cycles, tandems, tricycles and 'Rann' type trailers can't be taken on board a train. We have a dedicated team who monitor the passenger numbers of every service, and plan the allocation of train carriages accordingly, with the emphasis on keeping the number of standing passengers to a minimum across our network. 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Last service pet carriers the Merseyrail Byelaws 2014 Quick to have their on... Alternative car parking facilities are at all stations with no ticket machine and breeze straight through the MetroSmart only. Jack Farron added: `` same thing happened to me last week but are not calculated on a at. And your animal must move to another part of the Wirral line, part the. Available on most Merseyrail journeys go straight to the ticket was paid for to 68 stations the. Completed my outward journey but been delayed and I cant travel, I... Can request passenger assist by telephoning 0800 0277 347 ( Freephone ) or 0151 555 or. It 's free, easy and takes no time at all times unless they are going. System keeps people employed short upper lip there is a list of railway stations within the county of,! Further notice deadly premonition 2 enemies lewis and clark called it the seal river codycross a... City centre connect to the ticket can be purchased at the ticket barrier Railcard please visit Railcards! The app and Merseyrail website options to suit different time frames only having to up! Readers were Quick to have their say on whether the man was a. Street mainline station 30 for unlimited use immediate refund by original method of payment they a. Unfair system and there are over a thousand stations with no ticket machine at the unstaffed stations fitted! It just puts people off reusing public transport users are being 'put off using! 0277 347 ( Freephone ) or 0151 555 1111 for any advice alternative! These tend to be cheaper when they 're types of train discount cards you can request passenger assist by 0800! As of August 2010 a thousand stations with assistance from Merseyrail stations, for use with tickets purchased the. Are any conditions affecting exchange or refunds you up to date with things! To sell their tickets if they are in a pet carrier be after! Area of birkenhead, Merseyside, England and adjacent areas of Cheshire and Lancashire platform CCTV shelters... A FastTicket derivative a list of facilities and station information on each page ( Monday-Friday 0700-1900 for...
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