Requests for refunds must be submitted in writing to Norwegian Cruise Line. You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. Such circumstances will usually include (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including hurricanes), epidemics, fire and closure or restriction of airspace, airports and ports. You must complete an online application for authorisation to travel on the ESTA website (details below) at least 72 hours before your flight or sailing to the US departs but you are recommended to apply earlier. Claims involving luggage or personal possessions are subject to this clause. (2) You must be able to satisfy all of the above conditions in order to sail onboard a Norwegian Cruise Line ship. Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 Euros (approximately 18,400 as at 22 June 2018) in the event of death. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. Changes from air/sea packages to cruise-only and name changes for more than one passenger are considered rebookings and cancellation fees apply. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). (2) We expect all guests to have consideration for other people. Claims must be made directly to the insurance company concerned. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi. Guests are at all times responsible for paying all service fees imposed by the airlines. I don't remember ever cancelling a pre-paid SHOREX. (2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. You should make a note of the ESTA approval number when you receive it. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. All guests, including EU citizens, must check entry and other official requirements for all countries to or through which you are travelling, as well as any requirements applicable on your return to your home country, at the time of booking and in good time before and close to departure. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. (2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. However, you will be responsible for any costs and expenses involved in doing so. This invoice will be sent to the party leader or your travel agent. Our privacy policy describes what data we collect online and offline and how we use, share, and secure that data. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. I was not able to. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. You must also check entry requirements at the time of booking and in good time before departure as requirements may change. Different limits and bases for liability apply depending on whether the death or personal injury results from a shipping incident or a non-shipping incident. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. (2) If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions which form part of your contract with us. In calculating these charges, we have taken account of the period before departure the cancellation is notified to us, expected costs savings arising as a result of your cancellation and the likely generation of income from other bookings made with us which utilise the cancelled services. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, Mountbatten House, Grosvenor Square, Southampton SO15 2JU, Great Britain, phone: 0800 03102121, e-post: reservations@ncl.com. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. Disney Cruise Line: Did not respond to a request for information. If you breach or fail to comply with the airline's terms and conditions or become liable to make any payment to the airline and the airline as a result seeks payment of any sum from us, we will be entitled to claim that payment from you. For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight. For further information, please refer to the insurance certificate provided for your booking. The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. Where applicable, you must notify us of your wish to cancel for this reason in writing. Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. Restricted Air flights cannot be changed after confirmation. The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. (1) EU citizens require a full EU passport in order to take any of the holidays shown in our brochures or on our website. You shall have no claim for any loss or inconvenience incurred. Shore excursions are capacity controlled on a first come first served basis. For additional information regarding our use of Guest's likeness, including use of facial recognition technology, please refer to the Personal Data and Privacy Section below. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. In cases of quarantine of the ship involving detention of guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest. (3) COVID-19 Policies and Procedures. For guests who are U.S., Canadian, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary. Refund processing time is about 3 to 4 weeks. Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). Information is also available from the National Travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website. By continuing to browse the site you agree to our use of cookies. It's almost like clockwork. (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. (1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. Celebrity Cruises: 30 business days. Please note, all telephone conversations with our reservations department are recorded. No compensation is payable for insignificant changes. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. Full cancellation charges will then apply. For further details, refer to our refund and cancellation policy at www.ncl.com. Norwegian Cruise Line. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Visa requirements may change. Our Services are owned and operated by Norwegian Cruise Line. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. Here's the message from NCL: Your refund request form was submitted successfully. Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. Luggage does not include mobility equipment which is dealt with below. The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking. Other charges may also be payable in addition to the administration fee. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. momoz74 3 yr. ago Did the confirmation include any dollar amounts? (Cruise Only and Flexible Fly Cruise Reservations), 20% of travel fare plus full cost of Restricted Air flight. Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. You must also promptly advise us if any reduced mobility, medical condition or disability which may affect your holiday develops after your booking has been confirmed. (5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). For any claim arising during the course of carriage, the only liability we have to you is in accordance with the Regulation and the Athens Convention where applicable. (2) Changes to these Terms and Conditions will only be valid if agreed by us in writing. The Regulation and the Athens Convention apply to international carriage as defined by the Athens Convention. (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). Guests should pay attention to the conditions of chosen flights when confirming flight bookings. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. (1) If you have any special request, you must advise us at the time of booking. We reserve the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed. I always receive CC refunds for canceled cruises in about a week. After balance due date, cancellation is subject to the same cancellation charges as the cruise. (3) Where you book cruise only with us, you are responsible for providing the above information to the airline, if booking direct, or to your travel agent or tour operator, when requested to do so for all flights for which SFPD or API is required. EU citizens should make enquiries with the US embassy or consulate in their country of residence. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. The balance due date will be shown on the confirmation invoice. Restricted Air flights cannot be changed after confirmation so a 100% cancellation charge together with the full cost of booking another flight will apply. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. (5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. Requested excursions may not be available at time of booking. Additionally we cannot accept liability for any losses or expenses relating to any business. (1) In order to confirm your chosen holiday, a deposit is required as follows: All Categories regardless of cruise length Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. You must ensure payment reaches us by this date. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). Cancellation charges (as set out below) will apply. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. 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