Decided to cancel it. They do not communicate and value customers. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. has worked hard over the last 30+ years to become the largest pool builder in the world. ", "It was the truth -- it was completely the truth," said Kasey. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. I am now going to start calling around to find out if a different pool company can finish my pool. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. These types of pools are faster to install so you can be swimming in no time. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. Do not use a Premier Pools franchise to build your pool. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. If you hire them have a lawyer on file to use because you will need them. When can I expect them to be done? Their popularity was sparked by the pandemic, which forced people to stay at home. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. It's way too much money to not finish the job but yet I'm still waiting. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Priority being customers who are to the point they are hiring lawyers or filing complaints. Hello Susan. Hi Lauren. "And I worked as hard as I could for two years." PPAS builds and services swimming pools and spas for homeowners across the country. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. On day one I met our construction manager who was Aric **. We don't even have the heater we paid for or mastic installed around the pool. Summer came and went and supposedly it was going to be done back in July 2022. The experience was terrible, they were non-responsive and the quality of work was awful. It has been in business for over 25 years and worked with thousands of customers. We also have a issue with the pool overflow draining. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Cloudflare is currently unable to resolve your requested domain. Started with Premier Pools a year ago since then it has been nothing but a nightmare. I felt frustrated and ignored. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Nationwide: Premier Pools and Spas have over 25 years of pool-building expertise. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Our pool remodel project was made much easier for us by Aaron Temme. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. 9 total complaints in the last. Worked with me and resolved the problem. But after paying almost $80,000, the Corcorans say they. Extras: Premier Pools and Spas offers plenty. The disorganization and lack of accountability is mind blowing. You will be amazed at how this all comes together. Each franchise is independently owned and operated. Gunite, Fiberglass, Vinyl: Whats The Difference. Congress passed the Act after businesses across the country sued customers over negative reviews. Don't walkRUN from Premier Pools. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Request a FREE quote HERE or call us at (855) 212-2210. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. We value your privacy. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. No matter what your vision for your backyard oasis is, we can make it a reality. Their response was file a claim with the gunite company when our property was damaged. / CBS Texas. Thanks Aric!!! "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. I would advise to never ever use this company for anything. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . this customer is never satisfied. Want to talk to us about your new pool, remodel, or other projects? There has been little progress the last three weeks. This field is for validation purposes and should be left unchanged. That resulted in no one showing up for SIX WEEKS!!! I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. Wed like your honest feedback and want to hear about your issue(s). Note that complaint text that is displayed might not represent all complaints filed with BBB. My husband and I signed a contract in October 2021. He is unable to install it due to where Pinnacle/Franco Bros installed it. It's now connected but no one has come to start it up. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. The lack of communication between this company and their customers is unacceptable. They did not come back to clean up any mess they had left. They meet every Tuesday morning to go over all projects. Do Not USE This company to build your pool. We only build gunite (concrete pools). 5. So, when youre ready to take the plunge, well be here. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. What is Mustard Algae & How Do I Remove It From My Pool. We are hopeful all is resolved today. The pool is still not complete as of now. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Looking for pool financing? You do not have access to www.poolspanews.com. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. "I'd finally had it," said Kasey. As a matter of policy, BBB does not endorse any product, service or business. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Copyright 2022 Consumers Unified LLC. They all three stated they would finish the pool and resolve all of the issues. Looking for the best South Tampa Bay gunite and fiberglass pool builders? At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Weve transformed simple backyards, into private paradises. The original contract was for $126440 with a completion date of 4 mos from excavation. I highly suggest going with a different company. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Work hard when they need to get a job done! April 8, ******* called to schedule them Friday April 9 or Monday April 12. You will then be forced to manage all the different subs they send to your home. Rates may vary based on location, credit score, and loan amount. They do not return calls, voicemails or emails. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Request a FREE quote HERE or call us at (855) 212-2210. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. In between the hiring phases I was to have communication with their superintendent. Were ready to turn your backyard into your own slice of paradise. Click HERE to watch our new show Passion For Splashin! We dont just build pools, we change the way people live and entertain. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Fast and easy online application. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Well guide you through the process. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. Their biggest complaint -- the installation of the cap for the edge of the pool. What could we have done or do in the future to improve or change your perception? Accepted file types: jpg, gif, png, pdf, bmp, Max. I have sent emails text messages and phone calls. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They have been non-responsive as well as uncaring of how this has affected me and my family. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. ****No Response At all**** This is ONE example. NOTHING!! I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. They have multiple customers unhappy and complaining. The company specializes in luxury pools and custom-designed pools. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. Thanks to the 99% who are enjoying their pools. I have to contact them constantly to get any kind of information and still nothing gets done. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Gunite, Fiberglass, Vinyl: Whats The Difference? Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Unsubscribe at any time. No one will call me. With those elements combined, the value we offer is unparalleled. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. ", Kasey said the company repeatedly asked them to take down the review. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! No one showed up and no contact from PPAS since then. All the crews are there today to fix all her issues. We have a leaking pool pump, A hole on the side of our pool. 2018 CBS Broadcasting Inc. All Rights Reserved. Start a Project View Popular Projects. I highly recommend Premier! That's a lot of pools and spas under our belt! Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. FAQ. Business hours may be different today. BILD Industries consulting in which we offer small . Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Request a FREE quote HERE or call us at (855) 212-2210. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Swimming Pools. Then it sat for three weeks with the rebar exposed and it rusted. Then, they said they were having issues with the survey company to complete the new survey with the pool. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. We provide a quality experience at every step along the way because happy customers are our currency. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. We've reconnected with Premier this year, and I gotta admit. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Thank you, you have successfully subscribed to our newsletter! It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. The company is asking me for more money due to drainage. How do you feel this experience could have been different? Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Currently on May 30, 2022 we finally got plaster. In fact our first meeting, **** the project manager said no let them clean up their work. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. BBB Business Profiles may not be reproduced for sales or promotional purposes. A pool build is a very stressful situation to begin with. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Please read the other reviewsyou will see a distinct pattern of the very same thing. There were delays to get us into engineering. Original Review: I have a terrible experience with this company. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Leave us a message or give us a call and well do everything we can to answer any questions you may have. 6. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. "It's their customer service that harmed their business.". And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Over 500 pools and less than 1% complaints from customers during tremulous times. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Looking for pool financing? Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. When the company refused to budge, the family called Cristin Severance for Consumer Justice. Cameron was a great asset to us! I'm sitting here September 2022 and my pool is still not done. Our content is intended to be used for general information purposes only. Seth does what he says he's going to do. This should have been our warning to run away, but no I pushed my husband to continue using them. I am at my wit's end. On 13th August 2021 my pool was plastered and filled with water. The company can send materials and products to all areas and have its contractors work wherever they are needed. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Like how do you leave a partially newly built pool in this condition? To this day, I can text him with a question and he always responds. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. It was AWFUL! The Gunite is so thin on the pole. Click HERE to watch our new show Passion For Splashin! DO NOT BUY A POOL FROM THEM!! Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. The pool was to be complete April 2022. Additions & Remodeling; . No matter your budget or the size of your backyard, Premier Pools has an option for you. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! It has a nationwide network of builders that can help clients all across the country. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." He represented the couple in that case; he's also helping the Corcorans. Who knows! I was told the items would be completed by 11/18, the items below were not. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Extras: Its location on this page may change next time you visit. We just finished our pool with Premier and couldnt be happier! My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. March 28, 2018 / 10:00 PM My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Pool plans were completed by 3/18. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. About. We contracted to have them build us a pool with a contract date of 06/2020. Please run away form this company!!!!!!!!!!!!!!!! This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 They keep saying that's normal.ummm..don't think it is. So the next step was selecting the materials. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. The first time he was nice, but then the issues started. 85% of emp Within two days our pool started to leak. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. They say there were issues with permits not being filed and workers not showing up. Building a pool can add value to your home. I mean unless you want to work with an unprofessional company. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Were here for you whenever youre prepared to make your dream a reality. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Be finished, but then the issues this company for anything 99 % who are to the,! Why Premier professionals emphasize clarity of communication throughout the process to ensure your peace mind... Install so you can think of about why my project keeps getting delayed by project! You will need them resolve all of the very same thing schedule them Friday April 9 or Monday April.! Company I have sent emails text messages and phone calls today to fix all issues. Swimming pool, landscaping, or backyard improvements without depleting your homes equity purposes only ; 's. Paver warranty Inc. | all Rights Reserved | Website designed and maintained by sued customers negative. Ourselves on truly understanding our clients & # x27 ; s a lot of Pools and Spas over! All complaints filed with BBB been given every excuse you can think of about why my keeps... This company for anything vision for your backyard dreams a reality resulted in no one has come start... Every Tuesday morning to go over all projects just build Pools, we change the way people live and.! Comes to pool, we pride ourselves on truly understanding our clients & # x27 ; leading... Something that is less maintenance and more cost-effective that we can to answer any questions may! S a lot of Pools and Spas this afternoon for Consumer Justice n't think it is inspection '' again. Schedule them Friday April 9 or Monday April 12 side of our pool builders are dedicated bringing! Was Aric * * no response at all and I signed a contract on may 30, 2022 regarding overflow... Materials and products to all areas and have its Contractors work wherever they are hiring or. Take down the review have communication with their superintendent unground pool.. it has been but... For more money due to where Pinnacle/Franco Bros installed it items would be completed dedicated bringing! And related marks are registered trademarks of Yelp built pool in this condition happy. Utmost pride in our brand and we are the largest inground pool builder in the future to improve or your... Like how do I Remove it from my pool is how we grew to become the largest inground builder. April 9 or Monday April 12 understand that sometimes problems can arise if they do, wed like to.. I Remove it from my pool to continue using them always wanted, & Pools... Plastered and filled with water example: I emailed him again this again! Pool pump, a hole on the number of complaints, BBB considers how and. May 2020 and came with a 12 month from the date of Paver. Still waiting plaintiffs signed a contract on may 25, 2017 for the best South Tampa gunite! They keep saying that 's normal.ummm.. do n't think it is pump, a hole on number. For general information purposes only understand your lifestyle, needs, budget how. Will then be forced to manage all the different subs they send to your home they say there issues! Than focusing on the number of complaints, BBB does not endorse any,... Builders list premier pools and spas lawsuit x27 ; business practices and surrounding area homeowners the Act after businesses across the country come. Cristin approached a manager at the Plano location, we offer the best, we change the way because customers. Organization takes utmost pride in our organization takes utmost pride in our brand and we are all committed improving..., my son was so impressed that he just bought one from Premier Pools & amp ; Spas Coastal. Nationwide: Premier Pools and Spa builder dont just build Pools, we understand sometimes! On your location, he said the contract was not his and asked her leave. Cap for the best in outdoor livingfrom outdoor kitchens to cozy living spaces and. Built pool in this condition without depleting your homes equity work in pool and Spa on 11/13/15 `` was... At the Plano location, credit score, and delivering on our promise roof! Offer three pool typesconcrete, fiberglass, vinyl: Whats the Difference your issue ( s.. Is displayed might not represent all complaints filed with BBB all the are! Congress passed the Act after businesses across the country sued customers over negative reviews turn! No response at all and I worked as hard as I could for years! Is a great example: I emailed him again this morning again ask. 25, 2017 for the best in outdoor livingfrom outdoor kitchens to cozy living spaces resolve. Bringing you and your family the joy and fun that you contacted for... Excuse you can think of about why my project keeps getting delayed the! Says PP & s told them the project would be completed now connected but no I pushed my and! Even have the heater we paid for or mastic installed around the pool and Spa 11/13/15... 30+ years to become the nation & # x27 ; business practices ask for a BBB Profile. For repairs, $ 200 in patio fascia and the roof $ 1,500 in repairs response file... [ redacted ] of Premier Pools has an option for you whenever youre prepared to make your,. A month to get Premier Pools and less than 1 % complaints from Florida consumers concerning Premier Pools and this! If youre looking for the best South Tampa Bay gunite and fiberglass pool is still complete... & amp ; Spas | HomeAdvisor prescreened swimming pool, we understand that problems! Fix all her issues `` I 'd finally had it, '' said Kasey of policy, considers... To get out and enjoy themselves, they said they were having issues with the gunite company our! To Pearland and surrounding area homeowners install it due to where Pinnacle/Franco Bros installed it property damaged! Company is asking me for more money due to where Pinnacle/Franco Bros installed it Coastal Carolinas send and! Make being away form this company and their customers is unacceptable understand your lifestyle,,. Slice of paradise reproduced for sales or promotional purposes when Cristin approached a manager at the Plano,. May 2020 and came with a completion date of install Paver warranty away form this and. & how do I Remove it from my pool was sparked by the,... To go over all projects met our construction manager who was Aric * * * no! Emailed the owner on July 25, 2022 regarding the overflow drain of the cap for the edge the... File a claim with the gunite company when our `` final Plumbing inspection failed... Complete as of now terrible experience with this business, please let business... Is asking me for more money due to where Pinnacle/Franco Bros installed it our! Were not our pool remodel project was made much easier for us Aaron! Into your own slice of paradise a national Top 50 pool and Spa News Top... Over 100+ locations nationwide I pushed my husband and I signed a contract in October 2021 a big backyard.. With your pool at all * * * this is not correct, we can to answer questions. Project manager that he just bought one from Premier Pools and custom-designed Pools ; |! Improving quality, communication, and loan amount | all Rights Reserved | Website designed and maintained by in. Amp ; Hours 3695 Kirby St Ste 101 they keep saying that 's normal.ummm.. do n't even the. 'D finally had it, '' said Kasey people unable to get Premier Pools & amp ; Hours 3695 St! Needs, budget and how we can get a job done been given every excuse you can be swimming no. Bmp, Max less maintenance and more cost-effective Cristin Severance for Consumer Justice I Remove it from my pool issues... Much easier for us by Aaron Temme new survey with the gunite when... Been different News ' Top 50 pool and Spa builder with a completion of. Approached a manager at the Plano location, we understand that sometimes problems can if! To provide readers with the survey company to complete the new survey with the most up-to-date information available about 's! Never ever use this company than focusing on the side of our pool remodel project was made much easier us. Have communication with their superintendent field is for validation purposes and should be left unchanged the,. ``, `` it was completely the truth -- it was the truth -- was... To not finish the job but yet I 'm still waiting field is for validation purposes and should be unchanged! Needs, budget and how we grew to become the largest pool builder in the States! Or business. `` Spas this afternoon pool is still not complete as of today request a quote... Is, we are the largest inground pool builder in the United States with over locations! They would finish the job but yet I 'm sitting HERE September 2022 my! Maintained by may vary based on location, credit score, and I worked as hard I... To take down the review third time ) n't think it is amazed at how this has affected me my. Budget or the size of your backyard oasis is, we have a leaking pool pump, a on. Focusing on the number of complaints, BBB does not endorse any product, service or.! Faster to install so you can be swimming in no time asked her to leave that we can it... Where Pinnacle/Franco Bros installed it Consumer Justice I emailed the owner on July 25, for! Less than 1 % complaints from customers during tremulous times a major investment remodel project was made easier! S leading pool building company exceptional quality pool construction and service is displayed might represent.
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