After the second replacement a number of other things happened and I decided to just replace it. And Samsung is in complete default when selling these products that they falsely advertise. Lee says that in 2016 he bought a $450 Samsung microwave, a $1000 Samsung dishwasher, and $1,178.32 Samsung gas range all with the black stainless steel finish and all with life expectancies of around 10 years. 1.5 years later and my stove is peelingt oo! My Samsung Fridge has been peeling as well, super frustrating! Will Samsung offer a replacement in stainless steel? It was expensive but it looked like a professional oven. -And I found that once it started, using the oven at all could bring on more. I am very disappointed in this company. Love the over but it looks like it is 20 years old after it started to peel. Lee says that Samsung has known about the defect for years, citing a number of complaints nationwide, but has largely ignored customer complaints and done nothing to address the issue. They eventually came out after 6 weeks (& that was a cancellation as they'd had no space until just before Christmas) and replaced the glass. The first new appliances I have ever purchased. 09:39 PM not peeling yet. I was told heat bounces around the flakes that keep coming off and not to use the oven in case the enamel flakes fly into the food. I have other SS appliances, so only time will tell with those. 23L (0.8 Cu.ft) Outside (WxHxD) 489x275x374mm. 05:56 PM I hate Samsung! 039. Got the same response when we notified our dealer that it is cosmetic. The stove is peeling on the oven door both sides. I have the same problem on two Samsung black stainless steel products, a microwave and an oven, both purchased in 2017. I paid close to $3k for this refrigerator and its been less than a year. We also have microwave, refrigerator and dishwasher. The dishwasher and stove has spots that I can not get off. Our oven is only 3 years old and is peeling. I have had the stove door replaced, the knobs and the ice maker. in. I have concluded that this issue happens across brands, and the only truly safe bet is getting an oven with a stainless steel interior. 02:24 PM No one is willing to help me! The stainless finish is peeling off under the handles of my fridge. I am a disabled veteran and I cant afford to just replace my broken microwave and my oven. It ran off the stove-top, over the edge of the bench, down onto the control panel of the oven and behind it causing sparks. Did not know about this class action until just reading about it and would like to know what can be done for me. Lisa: Go back to the company that sold you this dangerous,, inferior product. When I called Samsung they said they would send a service rep out they then canceled the service call and never got back to me. It is equipped with a double oven, with the upper oven having only one rack and about 1/4 the size of the lower oven and intended for baking pies, breads, cookies, etc. My chipping is in the middle so it seems to have covered it over the years. I spent a lot of money on these pieces. The refrigerator is also chipping. Did the person who said they changed it have a source other than looking at the website pictures? It looks like rust and the finish is coming off. See also: Oven Door Liner Replacement Touch up Blue Porcelain Oven Liners, Aluminum Foil, and Other Material on the Oven Floor Contact the Wolf Customer Care Team at (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST. Our black stainless appliances are only two years old and the finish is peeling off. Sorry for the inconvenience caused to you. I just feel like its one hot mess after another. Go to your local news station, tag them on your social media, just keep fighting it. Either type of scratch only takes a few minutes to. My oven is not even a year old and the enamel has peeled off. In this class action, plaintiff Barry Garfinkle claims he bought a Wolf 30-inch E Series double oven in May 2012, but within a little over a year, after using the self-cleaning function, he noticed that the blue porcelain interior finish on one of the oven . 01:05 PM There's a reason porcelain has been the standard oven material for decades - it's relatively durable overall while also being easy to clean. Please contact me. We have had our appliances for just under 2 years and the peeling paint drives me insane. Samsung DH81-11982A Touch UP Paint, Neat White. Never will I purchase a Samsung anything again including the phones. Watch to see Hannah explain why it's not so bad if your enamel pot is chipped and how to avoid it getting chipped in the first place. Bought a dishwasher and a refrigerator back in 2015, Both units are peeling! This type of customer service is just appalling. Comment below with your. I hope we get some help! They are expected to last many, many years. It is very Please add me! I have had the black Stainless Samsung Stove for four years. But this all sure makes it hard to buy anything and know we wont also be buying into major headaches. The Miele dual fuel range has a porcelain interior. How is this done? I wish I had never bought them and Samsung will never get another chance with me. The other option would be to look for a gas range. No resolution. Any luck contacting the FTC? After almost no use during covid the black is flaking off Purchased at home depot. Just got off of phone with Samsung and said that the issue is cosmetic and is not covered under warranty. Was also told it was a cosmetic defect and not covered by the warranty. If you were bold enough to go for this as an option, it would allow you to add an extra wall unit above the built in fridge, a slim cabinet next to it and bring a whole additional work-surface to your kitchen. @CeCex6, its definitely not due to only using the self-clean feature, because i had it happen in one of my Wolf ovens that hadnt been self-cleaned yet. The microwave and range both have the plastic paint peeling off. Do you know if that is true? Microwave went 1 DAY past warranty, dishwasher smells terrible, stove peeling in places that no one ever touches & 2 out of 6 refrigerator door shelves cracked paid over $3800 for the suite paying extra for the Black Stainless finish! I am so sorry to have bought Samsung. The paint on the bottom of the oven on my ng30 gas range is coming off. Purchased Samsung microwave, dishwasher, stove and refrigerator from Sears in 2019. By rights this problem is not fixable and my warranty states if it can not be fixed it gets replaced. We have the whole set. How do we get added to this. Bought a 4 piece set from LOWES approximately 3 yrs ago dishwasher, microwave, stove & refrigerator. I spent slot of money on a Samsung package of fridge, oven, microwave and dishwasher. We followed exact cleaning instructions and have spoken to the store about returns, they wont take them back. They aren't admitting they have an issue so far. Did Samsung not do thorough testing on this finish in test kitchens? You can use a strip that tucks in neatly under the wall units and goes all the way along - they're great! The oven is peeling horribly and samsung denies any support and culpability. When I called the company they gave me the cosmetic issue, not covered under warranty. Give our friendly team a call on 01949 862012 and we will arrange an engineer to come out and repair the problem. So I wrote another email to ALL the company employees, starting with the president, the ceo, the coo, etc. It is either not hot enough (so food takes 3xs as long to cook, or too hot & burning food in short time.) Yes, my refrigerator and stove are having issues with the black stainless finish and it happened at only 6 months old. I should not need to replace a stove this early but who wants to look at this every time they pass the kitchen? Within a year it started pealing. The stove started at about 6 months. Now my dishwasher died. 01:14 AM Over the last few weeks there have been little black paint flecks appearing on my toast, and today I finally plucked up the courage to peer inside the oven. Very expensive shit show in my kitchen. I paid $899 + tax for my oven. 01:03 PM I purchased an entire Samsung kitchen in the fall of 2019. Still has a blue tint to it, but looks different. Allow the paint to dry, then apply a second coat, if needed. We use nothing abrasive on it. My black stainless stove and Fridge are peeling also and I live alone. Id like to be included in lawsuit. Cant replace because hard to get on island. I only clean my oven by myself with products and a soft sponge.At first I thought it was dirt and when I cleaned it I realized it was really cracked! Please include me in .lawsuit. My Samsung stove is less then I captured a few chips with scotch tape after using the oven and they are clearly blue and very tiny but you can feel the sharpness. I thought we had done something wrong. Stove is useless . I hate it, havent even had it 2- 3 years yet. In fact, Samsung's range of single ovens have very generous proportions: Samsung's range of single ovens have a defined cut out of 595mm x 595mm x 560-600mm. Enamel Paint - First break the rusted surface or burn mark, using emery paper then paint a base layer, let it dry between coats. Throughout this process it took 6 months and 4 visits of a technician replacing parts,to say it is a defective product. 3 appliances- 3 years old- now all peeling! 06-30-2022 So basically there is no repair available. Lorraine, Perfect!! This is outrageous. On the Samsung stove, refrigerator, and microwave. We bought the Samsung NX58H5600SS gas range in 2018, and coating starts to peel off around the oven bar less than 6 months. Cast iron for even heat distribution and retention; enamel doesn't have non-stick function; hand wash only. The repair tech who came to my house said that Bosch was the first to have a blue interior, and they have a patent on their process or 'recipe' that others haven't been able to emulate, and that Bosch are the only blue ovens he hasn't had to replace because of chipping/flaking. Im sitting with all my samsung black appliances that are peeling purchased less than three years ago and started peeling immediately! The dishwasher has scratches and peeling around the handle. Worst appliances ever . It's one of the few places where things are actually set up in your favor as a consumer, instead of the big corporations. My samsung dishwasher and stove are both peeling. Wipe over the area and wipe out the oven cavity with a dry cloth to remove all dust, debris and moisture. I wiped some peeling flakes off the bottom of mine recently and then made bread at 475 soon after that and had more peeling. SoOnly blue oven interiors are at risk, or all? I have the same issue and would like to be updated about this lawsuit. . Please add me to this class action against SAMSUNG BLACK STAINLESS STEEL case 4:21-cv-01321. The same exact thing happened to me. in. Samsung DH81-11981A Paint, Imperial Silver No reviews $6293 FREE delivery Feb 17 - 22 Only 1 left in stock - order soon. Me too!!!! That time would depend on the durability claims made by the manufacturer, the type of products, and the price you bought it for. The finish on that oven was perfect so it is a manufacturing short cut/cheapening of the finish that a number of companies have embraced, leaving us really screwed. A year and half later the bottom of the range has started peeling. This is a known problem across the board and unacceptable. in. Samsung told me they have never heard of this problem and wanted over 500.00 to replace my oven door. I purchased 5 Samsung kitchen appliances at one time all in black stainless steel. enamel crack and peel off. Ridiculous. Fair paid almost 5,000 for Houzz nutzt Cookies und hnliche Technologien, um Ihre Benutzererfahrung zu personalisieren, Ihnen relevante Inhalte bereitzustellen und die Produkte und Dienstleistungen zu verbessern. 12:09 PM Also - I dont think its only self cleaning that does this. 18. 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