AR. Be well-versed in all Invitae products, processes and policies. USA National Pay Range $17.69$23 USD. questo messaggio, invia un'email all'indirizzo The individual will be expected to work cross-functionally across many departments such as sales, billing, client relationship managers, and lab teams in order to best serve our clients. You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Get email updates for new Client Services Manager jobs in Canada. , , ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 34 days ago, Child and Family Service - Ewa Beach Located in the U.S. and can commit to working 9am-6pm pacific standard hours Mon-Fri, but is also flexible to cover earlier shifts when needed, Preference for experience in interacting with international clients, handling high call/email volume, Exceptional oral and written communication skills, Excellent organizational and multitasking capabilities, Can problem-solve and exercise critical thinking in a dynamic and rapidly changing environment. ein Mensch und keine Maschine sind. This individual will also be an exceptional team player and will help cover other international regions when coverage is needed. - Account management or client relationship experience is a plus. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. We are seeking to add a Client Services Specialist to support our dynamic International Team. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie How much does a Client Services Specialist, International - EMEA Team (EST) make at companies like Invitae Corp in the United States? Establishes and manages deadlines for completing assignments and assessments. Weve created a culture that empowers our teams and our teammates to have the biggest impact and to explore their interests and capabilities. About Us. Birmingham, AL, Swoon Staffing (A fortune 500 client of ours) - Als u dit bericht blijft zien, stuur dan een e-mail Select Accept to consent or Reject to decline non-essential cookies for this use. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You can unsubscribe from these emails at any time. Some tasks would include, but not limited to: educating clients on our policies and processes, scheduling mobile phlebotomy, coordinating shipping logistics and clearing customs, answering billing questions or collecting payment, and resolving any order processing or systems issues. Its tests include genes associated with hereditary cancer, neurological disorders, cardiovascular disorders, pediatric disorders, metabolic disorders, and other hereditary conditions; and screening and testing services in reproductive health, including preimplantation and carrier screening for inherited disorders, prenatal diagnosis. Invitae makes it easy to access your genetic information, so you can take control of your health. Can also work with little to no supervision in order to get everything they need to get done and in a timely fashion, Collaborative - someone who is great at working within a team and collaborating on information, training and/or improvements to SOPs, Urgency - the most successful candidate will be confident, display a sense of urgency to get things done, know how to prioritize their work, have follow-through and remains calm but thrives under pressure when pressing issues arise, Customer Experience - will be able to provide a high level of customer empathy and service by phone or email, and will follow-through on promises made, 5+ years experience working in a client-facing, customer service role with a white glove service mentality. There are also early signs demonstrating that the steps we've taken to drive higher-quality revenue are taking hold, driven by our portfolio optimization efforts and a focus on operational excellence," said Ken Knight, president and chief executive officer of Invitae. Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, MediaLab, Guru and Confluence. verdade. Job. Other. And on a monthly/weekly basis you can expect to complete competency and compliance quizzes to retain information and changes made to policies, processes and products offered, Overtime will sometimes be needed in order to resolve an urgent and time sensitive issue or order, or to help maintain region demand and case volume, If bilingual, must be fluent in speaking, reading and writing in Spanish, Open to working some holidays, as needed to maintain region demand, Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS, Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome, Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS), Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression. Sign in to create your job alert for Operational Specialist jobs in Canada. This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. You can find a detailed explanation of our privacy practices here. Located in the U.S. and can commit to working 9am-6pm pacific standard hours Mon-Fri, but is also flexible to cover earlier shifts when needed, If bilingual, must be fluent in speaking, reading and writing in Spanish, Open to working some holidays, as needed to maintain region demand, Preference for experience in interacting with international clients, handling high call/email volume, Exceptional oral and written communication skills, Excellent organizational and multitasking capabilities, Can problem-solve and exercise critical thinking in a dynamic and rapidly changing environment, Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, MediaLab, Confluence, Jira, Slack, Must be able to travel 2-3 times per year for required CS Training. CA. Invitae is a leader in medical genetic testing that aims to improve healthcare. Indeed.com estimated this salary based on data from 6 employees, users and past and present job ads. We re-pivot, learn and try again. real person. Lamentamos Johnson & Johnson - Manu'a District Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How much does a Client Services Specialist, International - EMEA Team (EST) make at companies like Invitae Corp in the United States? Client Services Specialist - International Team EST. Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, Must be able to travel 2-3 times per year for required CS Training, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. Total Compensation. We are seeking to add a Client Services Specialist to support our dynamic International Team. Audit work generated through email, work queues, and customer calls are processed and completed accurately (utilizing established policies and procedures) to maximize efficiencies and minimize customer delays. When problems do arise, Rustan and his team shift their perspective. We are looking for team members who are passionate about coaching people and helping them to continually improve in a fast paced, evolving environment. Compensation data tools, salary structures, surveys and benchmarks. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. And on a monthly/weekly basis you can expect to complete competency and compliance quizzes to retain information and changes made to policies, processes and products offered, Overtime will sometimes be needed in order to resolve an urgent and time sensitive issue or order, or to help maintain region demand and case volume, If bilingual, must be fluent in speaking, reading and writing in Spanish, Open to working some holidays, as needed to maintain region demand. What do you think? Select Accept to consent or Reject to decline non-essential cookies for this use. This job is no longer available, but here are similar jobs you might like. Its tests include genes associated with hereditary cancer, neurological disorders, cardiovascular disorders, pediatric disorders, metabolic disorders, and other hereditary conditions; and screening and testing services in reproductive health, including preimplantation and carrier screening for inherited disorders, prenatal diagnosis INVITAE CORP Client Service and Support Specialist I, Client Service Specialist I, II, III or Senior Float (DOE), Client Support Specialist 1 (Full-Time or Part-time hours. , San Francisco, CA. enviando un correo electrnico a This job is located in the U.S., but helps to service our clients in Africa, Europe and the Middle East. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. , Completion of the form is entirely voluntary. IL. Learn more in our Cookie Policy. You can find a detailed explanation of our privacy practices here. OR. There are times when we try things that dont end up working and thats okay. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Please help us protect Glassdoor by verifying that you're a los inconvenientes que esto te pueda causar. Disculpa , Aydanos a proteger Glassdoor verificando que eres una persona real. This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, Extensive experience working in a client-facing, customer service role with a white glove service mentality, High preference for industry experience in healthcare, biotech, and/or life sciences. 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